Privacy Policy

Last updated: June 2026

LodgeCat ("we", "us", or "our") operates lodgecat.com. This policy explains what data we collect, why we collect it, and how we handle it.

1. Information we collect

From hosts: When you create an account, we collect your name and email address. If you pay for a plan, your billing information is processed by Stripe — we never store card numbers. If you sign in with Google, we receive your name and email from Google.

From guests: When a guest checks in at a property, we collect their name, optionally their email address, and a timestamp recording that they acknowledged the property's house rules. This data is visible to the property host.

From waitlist signups: If you submit your email on our homepage, we store it to notify you when LodgeCat is available.

2. Cookies and local storage

We use cookies and browser local storage for the following purposes:

Session cookie — keeps you signed in to the host dashboard. Expires after 7 days of inactivity.
Preview cookie — grants access to the preview version of the site. Expires after 90 days.
Stay data (local storage) — on the guest check-in portal, your stay details are stored locally in your browser for up to 10 days so you can return to the page and retrieve your WiFi details without re-entering your name. This data never leaves your device.
Cookie consent (local storage) — records that you acknowledged this notice.

We do not use advertising cookies or third-party tracking pixels.

3. How we use your information

To operate the check-in and host dashboard features
To send transactional emails (check-in confirmations, checkout alerts) via Resend
To process payments via Stripe
To notify waitlist signups when the product launches
To respond to support requests sent to hello@lodgecat.com

4. Third-party services

Cloudflare — our hosting infrastructure. All traffic passes through Cloudflare's network.
Resend — transactional email delivery.
Stripe — payment processing. Stripe's privacy policy applies to billing data.
Google — optional "Sign in with Google" authentication. Google's privacy policy applies if you use this option.
Google Gemini — powers the AI concierge feature. Guest questions sent to the AI are processed by Google.

5. Data retention

Host and guest check-in data is retained for as long as the host account is active. Waitlist emails are retained until the list is no longer needed. You may request deletion of your data at any time by emailing us.

6. Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at hello@lodgecat.com. If you are in the EU or UK, you have additional rights under GDPR / UK GDPR.

7. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of LodgeCat after changes constitutes acceptance of the updated policy.

8. Contact

Questions? Email us at hello@lodgecat.com.